Laurie Guest, CSP, CPAE, is the authority on customer service excellence

(learn more about Laurie).
Juzo partnered with her to develop a three-part series designed to help you generate more sales. Each video is less than 30 minutes and broken down into the following topics:

The R-Formula to Increase Sales: an overview of the customer's buying cycle, with an emphasis on how to become known in your market.


"R value Formula Chart"
"32 Step Audit of Secret Shopper Report"

Influential Communication: a look into the influential formula of Though + Presence + Words.


"Choosing words wisely"

Finding and Filling the Gaps: digs into the next level of customer service and virtual selling, addressing how to deal with angry customers and manage those who exit the buying cycle.


"12 steps to respond to an angry customer"

This series is a great educational tool you can use in team meetings or training to help improve customer service and think about creative ways to get beyond the 20-mile radius market share. Laurie prepared resources to accompany each video, which you can download.

Watch a FREE recorded webinar with Laurie, where retailers share their insights, answer questions, and delve deeper into relevant topics. Click this link to access the recorded webinar.

Julius Zorn, Inc.
P.O. Box 1088, 3690 Zorn Drive
Cuyahoga Falls, OH 44223
Call: 1-888-255-1300

Juzo Canada, Ltd.
1100 Burloak Dr., Ste. 300
Burlington, ON L7L 6B2
Call: 1-888-255-1300