The R-Formula to Increase Sales: an overview of the customer's buying cycle, with an emphasis on how to become known in your market.
"R value Formula Chart"
"32 Step Audit of Secret Shopper Report"
Influential Communication: a look into the influential formula of Though + Presence + Words.
"Choosing words wisely"
Finding and Filling the Gaps: digs into the next level of customer service and virtual selling, addressing how to deal with angry customers and manage those who exit the buying cycle.
"12 steps to respond to an angry customer"
This series is a great educational tool you can use in team meetings or training to help improve customer service and think about creative ways to get beyond the 20-mile radius market share. Laurie prepared resources to accompany each video, which you can download.
Watch a FREE recorded webinar with Laurie, where retailers share their insights, answer questions, and delve deeper into relevant topics. Click this link to access the recorded webinar.